We are committed to protecting your online privacy
You can request information on the identity and contact details of the Netenders Group companies that act as Joint Controllers by sending an e-mail to email@example.com.
Personal information collected
When you make a purchase from our Website, as part of our purchase process, we collect the personal information you provide to us, such as your name, address of residence and email address, billing address, shipping address, telephone number, debit/credit card number, and account activity.
When you browse our Website, we also automatically receive your computer or device’s Internet Protocol (IP) address, which allows us to obtain additional details about the browser and operating system you are using.
Also, you may provide us with certain personally identifiable information when you:
register for a user account;
order products or gift certificates;
returning a products;
request customer support or send us any other communication;
sign up for newsletters, email alerts, and special offers;
use our customization tool;
enter sweepstakes, contests, giveaways or raffles;
sign up for, or redeem, special offers; and
respond to surveys.
If we ask you to provide your personal data for marketing purposes, we will expressly ask you for your consent and give you the opportunity to refuse or revoke it.
Legal basis for the processing of your information
The legal basis for data processing is the user's consent.
The user may revoke their consent at any time without retroactively affecting the processing of personal data carried out up to that time.
In the forms on the Website it will be necessary for the user to fill in the fields marked as “obligatory”. Failure to provide all the personal data required may result in the request being incomplete.
The user must provide current personal data so that the information collected is updated and error-free.
How do we use information
We process the personal information provided by the user for the following basis purposes:
features and functionality of the Website;
fulfill your requests for our products and services;
deal with your requests for information and/or queries;
pay royalties and referral fees; and
communicate with you about the status of your orders and other inquiries about our products and services.
To clarify, we use non-personally identifiable information to monitor the use and performance of the Website so that we can learn more about how people use the Website and improve our products and services, and we use your email address to communicate with you about your account and to send you certain notification emails. You can change the frequency of those emails in your account’s settings.
Depending on the products, services, or functionalities that you want to enjoy at any given time, we will need to process certain data or others, which in general will be, depending on the case, the following:
your identification data (for example, your name, surname, image, language and country from which you interact with us, contact details, etc.);
financial and transactional information (e.g., your payment or card details, information about your purchases, orders, returns, etc.);
connection, geolocation and navigation data (e.g., location data, device identification number or advertising ID);
commercial information (e.g., if you are subscribed to our newsletter); and
data about your likes and dislikes.
Please note that when we ask you to fill in your personal data in order to give you access to a feature or service on the Website, we will mark some fields as mandatory, as these are data that we need in order to provide you with the service or give you access to the feature in question. Please consider that if you choose not to provide us with this information, you may not be able to complete your registration as a user or you may not be able to use those services or functionalities.
In other cases, we may passively collect information by using tracking tools, such as browser cookies or other similar technologies on our Website or in communications we send to you.
Also, when you subscribe, or have already subscribed, or give, or have given your consent to receive the newsletter from us by email, you may receive carefully tailored emails with information about the catalog, offers, events, news and trends from this brand or our associated brands operated by us, who’s owner is Netenders Holding S.L. (Netenders Group), regarding products and services that we believe will be of interest to you.
Therefore, you will be subscribing to all the brands that are a part of the Netenders Group as stated above: Wordans®, Needen®, Ntextil®, Radsow®, Montparel®, ZoePlace®, Egotier®, WahooPrice®, Babykidsz®, ProGiftRetail®, Sportissim®, Atelier Mundo®.
Personal data will be retained as long as the user does not request deletion or unsubscription, so that it can manage user requests and continue to send newsletters that may be of interest to the user.
About uploading and posting information on the Website
Always use caution when you post such information.
Information collected by cookies
That token is then linked to the user information in our secured databases. You can always reset your browser to refuse all cookies or to display a message when a cookie is being sent. If you reset your browser, some of the Website features and functionality may not be available to you.
Information collected by web beacons and log files
We also collect certain non-personally identifiable information through the use of web beacons and log files. Such information may include your IP address, browser type, site usage, and whether you opened emails you received from us.
How we secure your information
To protect your personal information, we take reasonable precautions and use commercially reasonable and generally-accepted technological safeguards to secure any information we collect about you, to ensure that it is not inappropriately lost, misappropriated, accessed, disclosed, altered or destroyed. The Secure Server Software (SSL) we use encrypts all information you input before it is sent to us. In addition, your user account information is password-protected for your privacy and security. You should always take steps to protect the confidentiality of the password you select.
We operate internationally, so our computer systems may be based overseas. As a result, your personal data may be processed in a location where data protection and privacy regulations may not offer the same high level of protection as in other parts of the world, however, we use our reasonable best efforts to grant the same protection standards as regulated in the European Union.
How do we share or disclose your information
Generally, we may only share your personal information with other subsidiaries or partner companies of the Netenders Group, and our trusted service providers and partners that carry out activities for us and give us support in the delivery of the information, and we do so with appropriate safeguards to ensure the security of your data.
fraud detection and prevention entities;
technology and analytics service providers;
providers and partners of logistics, transport and delivery services or their associated establishments;
providers of customer service-related services; and
providers and partners of marketing and advertising related services, such as advertising agencies, advertising partners or social networks.
Due to service efficiencies, some of these service providers are located in territories that do not provide a high level of data protection equivalent to that of the European Union. In such cases, we inform you that we transfer your data with appropriate safeguards and always maintain the security of your data, as we use the most appropriate tools for international data transfer, such as Standard Contractual Clauses or any other relevant supplementary measures.
You have the right not to be subject to an individualized decision based solely on automated processing of your personal data, including profiling.
If you sign up for a promotion offer or enroll in a service we offer in partnership with a third party, we may provide information (such as your name, email address, and account activity) to such third parties.
We may also release information when we, in our sole discretion believe that such release is necessary or appropriate to:
comply with law, government regulations, or Courts decisions;
comply with subpoenas, warrants, court orders, government investigations, or other legal process;
enforce or apply the terms of any of our user or license agreements;
investigate or respond to allegations of fraud, intellectual property infringement, or other unlawful activity;
investigate fraud or similar claims; and
protect our or our users’ rights, property, or safety.
Likewise, we may disclose non-personally identifiable information to third parties in aggregate form to potential business partners and investors.
About children’s Privacy
Children under the age of fourteen (14) are allowed to upload graphics and images and to order products with their parent's consent. To order products, the child must indicate his or her age, submit his or her name and his or her mailing address and shipping address if different from the mailing address together with a valid credit card number. This is the only information collected from a child.
This information is used to fulfill the requested order; confirm shipment; complete record keeping including royalty entitlements and pay royalty fees, if any, and to advise the child concerning our new products, services, or policies.
Parents of children under the age of fourteen (14) have the option to consent to the collection of this information from their children or not. Such consent will not be used as consent for the dissemination of any of this information and the information will not be released to third parties without the parents' consent except as may be required by law, governmental regulations, or upon Court order.
Parents can review any information we have received from a child and the parent can have that information deleted and the parent can forbid the collection of additional information from their child. If you want to review any information obtained from your child or if you want to have any information obtained from your child deleted from our records or to forbid any use of such information, you may send a request by phone, email, or letter to the contact information detailed in our Legal Notice.
How to change, delete, or update my information
Most of your account information can be changed in the My Account section of the Website. If you have any questions about what information is stored or would like to obtain a copy of such information, please contact us at firstname.lastname@example.org. After receiving proof of your identity, we will provide the information to you, and you may request that we delete or change any or all of the information.
Changes and clarifications will be effective as soon as they are published on the Website.
If our Website is acquired by or merged with another company, your information may be transferred to the new owners so that we can continue to sell products to you.
Rights over your information
You may exercise your right of access to your personal data, as well as your right to request rectification, erasure, restriction, portability, objection to the processing of your data, and any other right granted to the users, in accordance with the requirements of the applicable Data Protection regulations in force (GDPR and its implementations, Data Privacy laws, etc.).
The user may exercise the aforementioned rights by sending an e-mail to email@example.com.
In the event that you do not receive a satisfactory response and you wish to make a complaint or obtain further information about any of these rights, you may contact the Data Protection Authority or the Government Data Protection Agency.
QUESTIONS AND CONTACT
For more information, please contact us at firstname.lastname@example.org.
Last update, 21 April 2023.